Perfil
As Quality Analyst Supervisor, I led efforts to enhance service and performance, crafting data-driven plans and managing escalations. I monitored agents, provided feedback, ensured target adherence, and conducted training sessions for team improvement.
Estudios
Business Management, Heart Trust NTA - 2024
Early Childhood, Heart Trust NTA - 2019
Experiencia
Quality Analyst Supervisor - Centerfield
01 de noviembre, 2017 / ActualAs a Quality Analyst Supervisor, I develop action plans, handle escalations, recruit talent, monitor agent performance, mentor representatives, maintain reporting, ensure targets are met, coordinate issue resolution, and lead training sessions to optimize service quality and team performance.
Hobbies
Cantar
Cine
Cocinar
Comer
Comprar
Escribir
Familia
Leer
Música
Viajar