Desrick Campbell
Administrador de Sistemas Informáticos
Implement, manage and maintain computer systems for clients. while purchasing and testing hardware, solving technical issues, maintaining equipment inventories, and handling documentation.
network Security Management, BS, HCIT - 2023
Network Engineering, Asc, HCIT - 2015
IT Manager - Mount Pleasant Academy
01 de junio, 2019 / 01 de enero, 2020 - 7 Mes(es)Conduct security checks and audit.
Support Supervisor - CIMPRESS
01 de febrero, 2018 / 01 de febrero, 2019 - 1 Año(s)• Monitor chat, email, phone, and provide feedback. • Hosted collaboration sessions and provide feedback. • Build training materials and administer training. • Provide weekly and monthly reports on performance and behavior. • Provided agent development sessions, where low performing agents are monitored, and plans were put into place to build agents and improve their quality and performance.
Helpdesk - CIMPRESS
30 de diciembre, 2013 / 15 de julio, 2019 - 5 Año(s)● Conducting Helpful Tips and Tricks Training as well as advising of correct process to navigate and troubleshoot. ● Handling back-office tickets logged through Case Manager, Jira and Zendesk. ● Participate in special projects and assignments to increase productivity. ● Provide support and call consultation for call escalations and digital related issues globally.
Hobbies
Cine
Cocinar
Comer
Familia
Gimnasio
Música
Vídeo Juegos