A call center agent is a person who handles incoming or outgoing customer calls for an organization. A call center agent might handle account inquiries, customer complaints or support issues.
CXC, Distinction college - 2022
Customer service Agent - Arise Virtual Solution
05 de octubre, 2023 / 29 de febrero, 2024 - 4 Mes(es)Verify All Guest and Travel Advisors before assisting. Add/Book Flights and Transfers for guests or agents. Book Cruise/ Cruise tours for guest or agents. Adding special services to booking if needed. Troubleshoot Cruise App if not working or Guide guest on how to use cruise app.
Customer service Agent /Tech Support - Jamaica Service Limited (Alorica)
03 de octubre, 2022 / 17 de abril, 2023 - 6 Mes(es)Verify customer information and make sure it’s the right customer you're speaking with. Assists with Technical issues and confirm issue is resolved at end of conversation.
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