Energetic Customer Service Representative with 7+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Data Operation Level 1, The National Council on Technical and Vocational Education and Training - 2012
Business Studies Major in Office Administrattion, Moneage College - 2006
C.X.C: : Information Technology, Office Procedure, English Language, Principles of Accounts, Integrated Science, Ewarton High School - 2004
C.X.C:: Principles of Business, Caribbean History, Social Studies., Mc Grath High School - 1999
Cold Caller - Davis Real Estate LLC
13 de mayo, 2022 / 21 de junio, 2023 - 1 Año(s)Duties: Making 200-300 calls per day Interacting with homeowners in a friendly and courteous manner Asking homeowners if they are interested in selling their properties
Cold Caller - PBS ATM
11 de octubre, 2021 / 18 de abril, 2022 - 6 Mes(es)Making 600-800 outbound calls per day Interacting with customers in a friendly and courteous manner Setting 5-10 appointments per day Follow all prompts and scripts to the letter with no deviation Understand and adhere to all rules and conduct
Quality Analyst - Debt Solutions Group Inc
07 de diciembre, 2020 / 18 de febrero, 2022 - 1 Año(s): Auditing of live calls taking in the call center Preparing audit reports on a daily or weekly basis Help with any other related QA matters
Customer Care Agent - Influx Jamaica
04 de noviembre, 2019 / 09 de marzo, 2020 - 4 Mes(es): Handling emails and live chats
Secretary - Ewarton High School
18 de junio, 2012 / 30 de noviembre, 2012 - 5 Mes(es)Assisting with lodgments Maintaining cashbook Maintaining inventory records Preparing bank reconciliation statements Preparing invoices.
Administrative Assistant & Filing Clerk Intern - National Commercial Bank
02 de junio, 2008 / 31 de julio, 2008 - 1 Mes(es)Operating the telephone Sorting mails and other documents Dispatching documents to the various departments.
Poll Clerk - Electoral Office Jamaica
23 de octubre, 2006 / 14 de diciembre, 2007 - 1 Año(s)Book keeping Providing guidance and assistance to voters utilizing the electoral system. Providing assistance to the overseeing officer.
Hobbies
Bailar
Cantar
Cocinar
Comunicación
Familia
Música
Aptitudes
- Capacidad de comunicación, relación social, amabilidad