Jamaican
Bachelors Of Business Administration, University of Technology Jamaica - 2007
Merchant Support Officer Offsite - NCB Jamaica Limited
30 de junio, 2013 / 21 de enero, 2022 - 8 Año(s)• Prepared and submitted detailed reports regarding assignments and ongoing investigations. • Optimized customer experience by delivering superior services and effectively troubleshooting issues. • Exceeded performance metrics consistently, earning recognition as a top performer within the team. Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Customer Care Agent - NCB Jamaica Limited
04 de febrero, 2008 / 28 de junio, 2013 - 5 Año(s)Responded to customer needs through competent customer service and prompt problem-solving. • Conducting Quality Assurance Testing for Internet Banking Upgrades whenever upgrades are completed. • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally handling approximately 50 calls per day. • Managed high call volume while maintaining exceptional service quality for all customers.
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