Customer Care Agent - Digicel Jamaica

*Help with roaming. ●Refund and charge customers for services. *Help with data issues. ●Send emails and escalations regarding issues. ●Troubleshooting problems. *Provide exceptional customer service. *Help with billing inquiry. *Inform customers on products and services. ● Help with billing inquiry. ●

Associate - Sutherland Global Services

● Maintained up to date knowledge of products and services. ● Handled customer calls and responded to queries. ● Handled large volumes of calls on a day to day basis *Sell products *Retain and Cancel Services.

Cruise Consultant - WORLDWIDE BPO AND CALL CENTERS (Formerly FullGram International Call Centres)

* Provide passengers with their booking number for the Ubersoca Cruise and sold rooms. ● Provided guests and potential guests with up to date information about cruise ship rooms and promotional offerings, the name of the ship they will be boarding (Carnival Sensation). ● Processed payments and informed customers of room status and availability. ● Provided superiors with work logs, demonstrating accountability.

Customer Sales Representative - XEROX

Amazon Account ● Greeted customers in a friendly and helpful manner. ● Provided high quality customer service to customers. ● Handled refund and returns in a timely manner. ● Answered all questions regarding products and promotions. ● Help customers find products and shop online. ● Aimed to keep customers satisfied and returning to Amazon.