Administrative Assistant - TPDCo

Oversaw day-to-day office operations, ensuring smooth and efficient functioning. • Acted as a liaison between the office and external parties, handling inquiries and ensuring timely and effective communication. • Provide administrative support to staff and management, including scheduling, document preparation, and correspondence.

Customer Relations Officer - Conduent

• Fostered a culture of continuous improvement by providing targeted coaching and development opportunities, resulting in a 15% improvement in individual performance metrics within the team. • Produce monthly and annual performance reports to support data-driven decision-making and organizational transparency. • Managed and provided leadership to a team of 25 agents, consistently achieving a 90% or higher team performance rating and exceeding monthly service level targets.

Office Clerk - Heart Trust/NTA

Oversaw day-to-day office operations, ensuring smooth and efficient functioning. • Acted as a liaison between the office and external parties, handling inquiries and ensuring timely and effective communication. • Provide administrative support to staff and management, including scheduling, document preparation, and correspondence.