I am a diligent and customer-oriented professional with a proven track record of delivering exceptional service. Eager to leverage communication skills and problem-solving abilities to provide outstanding support and enhance customer satisfaction.
BSc. in Midwifery, University of Technology, Jamaica - 2024
Certified Guest Service Professional: Tourism, AMERICAN HOTEL & LODGING ASSOCIATIONY - 2022
Customer Service Engagement Certificate Level 1, HEART TRUST/NTA - 2018
High School Diploma, Mount Alvernia High School - 2016
CUSTOMER SERVICE REPRESENTATIVE - Fanatics
01 de noviembre, 2022 / 31 de mayo, 2023 - 6 Mes(es)Acknowledging and resolving customer complaints Knowing products inside and out to answer customer questions Answering calls and chat questions about products and services Process orders Track packages
CUSTOMER SERVICE REPRESENTATIVE - Nike
01 de junio, 2020 / 31 de julio, 2020 - 1 Mes(es)Resolving issues and troubleshooting technical problems Knowing products inside and out to answer customer questions Acknowledging and resolving customer complaints Process orders
CUSTOMER SERVICE REPRESENTATIVE - LYFT
01 de marzo, 2018 / 01 de agosto, 2019 - 1 Año(s)Answering questions about products and services Resolving issues and troubleshooting technical problems Handle customer complaints Ensuring customer satisfaction and providing professional customer support
Hobbies
Cine
Comer
Comunicación
Familia
Música