I have thorough experience in telemarketing sales and building relationships with customers
Management Information Systems, Browns Town Community College - 2017
High School Diploma, St Hildas Diocesan High School - 2015
Sales Executive - Centerfield
01 de junio, 2020 / ActualPersonally enlisted and educated over 1500 clients on integrated service offerings for AT&T • Met and exceeded monthly targets to improve overall sales team growth • Developed sales close tactics to boost team spirit and competitiveness
Quality Assurance Analyst - Alorica
01 de mayo, 2018 / 31 de mayo, 2020 - 2 Año(s)Continuously assessed 10+ agents from different teams to improve quality of Amazon Canada and US telecommunications • Conducted root cause analysis on 30+ calls daily to identify behaviours and areas of opportunity • Designed evaluation programs such as real time monitoring and accountability checks which boosted agents’ performance by 10%
Customer Service Agent - Alorica
01 de noviembre, 2017 / 31 de mayo, 2018 - 6 Mes(es)Managed a high-volume workload via chat and answering customer telephone calls within a fast-paced environment • Resolved an average of 450 inquiries in any given week and consistently met performance benchmarks • Established trusting relationship with customers through genuine interactions and was awarded top agent of the month for 3 consecutive months
Hobbies
Arte
Cantar
Comer
Gimnasio
Música
Aptitudes
- Capacidad analítica
- Capacidad de comunicación, relación social, amabilidad
- Capacidad de observación
- Control del estrés
- Emprendedor/a, capacidad de iniciativa
- Innovación y creatividad
- Liderazgo
- Perseverancia
- Reflejos rápidos, intuición, vivacidad
- Trabajo en equipo